Customer Service
Customer Service
In order to assist you in the very best way we can, and to make your shopping experience with us as enjoyable as possible, we have provided the following section of our website to help you find more information. It contains some information about our online ordering service, our products and our business.
If the following section can not help you and you would like further information, please contact us anytime and we will personally address any queries you might have.
We hope that you can appreciate that our website is constantly evolving to guarantee your maximum satisfaction and pleasure. Thank you again for considering Sweet Pea Baby Direct.
Your Account
Firstly, we would like to say Hi and welcome to our online baby store. Please proceed to either Sign In to your existing account or to Register as a New Customer. There are many benefits to be gained by becoming a VIP member. All our VIP registered members often receive special discounts and offers on products that are not already discounted. If you are an existing customer and are having trouble Signing In/Logging In because you have forgotten your password, please follow the prompt below to have your password recent. If you still can not login please either call us or Register a New Account.
Shipping and Delivery
We ship the majority of our items via Australia Post, Fastway Couriers and TNT. Most of our items are traceable with tracking numbers.
You are able to track your item on the postal service’s websites that your items have been sent with.
Australia Post - http://auspost.com.au/
Fastway Couriers - http://www.fastway.com.au/
If you are within NSW it generally takes 2-3 working days before you receive your items unless they are out of stock. All other states will take a few more days.
If you are not at home at the time of delivery you will be left a card inside your mailbox requesting you to contact the postal service or pick up at your local post office.
When your item is dispatched you will receive an email with your tracking number and the company it has been dispatched with.
For security purposes all items must be signed for and cannot be left at your premises without a signature.
On the very rare occasion that a parcel may go missing we need to lodge an investigation with the courier company. This investigation can take 5-10 working days for the courier company to complete.
If you have received anything that is not correct, faulty or damaged please call us on (02) 48444441 and we will discuss how to rectify this as quickly and as smoothly as possible for you.
For larger items such as furniture or a mattress they will be dispatched with TNT couriers as they are too large or heavy for Australia Post or Fastway Couriers.
Please ensure upon arrival of your delivery you check each box carefully and ensure there is no visible damage. Carefully check each carton corner for impact damage. If you can see damages please advise the driver before you sign for the items.
Once you have signed for your items you will have 24 hours from drop off to open up and check that all items are in new condition. If there are any damages you must email us with photos of the products and boxes within the 24 hours period.
Thank you for shopping with us, we hope you enjoy opening up your package
Payment
We offer several payment options when you place your order.
You can choose from:
Credit Card using our secure paypay method
Direct Deposit and the BSB and Account number will be given to you when you proceed through the checkout
We accept Visa, Mastercard and AMEX.
PLEASE NOTE THAT YOU DO NOT HAVE TO HAVE A PAYPAL ACCOUNT IN ORDER TO PAY BY PAYPAL- OUR SECURE PAYMENT ALLOWS YOU TO MAKE PAYMENT OF PURCHASES THROUGH YOUR CREDIT CARD/ DEBIT CARD THROUGH OUR PAYPAL.
Professional Advice
At Sweet Pea Baby Direct we understand the importance of Customer Service & fulfilment, and we are dedicated to giving you the highest level of Customer Service & satisfaction.
Our goal is to provide you with the best buying experience, from your initial enquiries, right through your order process, all the way to delivery.
It is our commitment and desire to please our customers at all times, even if it means going out of our way to ensure that our customers remain satisfied.
Our business has successfully developed and evolved through our ability to meet the needs of our customers, even in the most challenging circumstances.
Our aim is to satisfy our customers and to demonstrate that we understand them - always!
When dealing with Sweet Pea, we guarantee to offer you the very best service at every level, and will gladly try to accommodate your needs in any way possible, and are sincerely willing to respond to matters which is the main goal of nurturing life long relationships.
Please feel welcome to Contact Us at anytime if you would like speak to someone or would like more information.
We welcome Feedback, so please feel free to make any suggestions